IT SUPPORT OFFICER

International law firm | perfect junior IT Support position | English | Windows environment | 1088762
Your new dream job as Jr. IT Support Officer? This international, industry-leading law firm is looking for an IT Support Officer. Here are your main tasks:

  • Providing a high level of customer service and support.
  • Provide customer support via phone, email, direct contact and remotely, ensuring all incidents are logged
  • Take ownership of incidents and service requests and ensure they are responded to and resolved in a timely manner, while escalating incidents/service requests that cannot be resolved to the appropriate teams and ensuring ongoing communication with users.
  • Independently and as part of a team, diagnose and resolve technical issues.
  • Provide application support for MS Word, Excel, Outlook, PowerPoint, Mobile, iManage and all other enterprise-wide applications.
  • Provide support for laptops, printers, remote access, mobile devices and other hardware.
  • Support for audio visual and virtual conference rooms for internal client meetings and events.
  • Assist in creating and updating user support knowledge base and support documentation.
  • Execute small to medium sized IT projects as directed by the IT Manager and Privacy Officer.
  • Comply with all local and global IT processes, procedures and policies.
  • Liaise with third parties and suppliers as required.
  • Participate in all enterprise-wide IT initiatives.

What's in it for you?
A once-in-a-lifetime opportunity to join a wonderful organisation and their IT team. The company focuses heavily on your professional development and offers a very attractive salary package including a nice work-life balance (shift work, see below).

What you need to apply for this position
  • You speak English fluently, French or Dutch is preferred
  • You hold a EU work permit
  • Strong desire for continuous improvement and personal development.
  • You have a mature and professional personality
  • You have at least 1 year of experience in an IT Support role
  • Strong analytical and problem solving skills.
  • Excellent written and verbal communication skills.
  • Confident, clear and professional telephone manners.
  • Ability to work as part of a team as well as individually.

Must be able to work shifts, rotating Monday through Friday at the following times: 08:30-16:30; 09:30-17:30; 10:00-18:00.

Your technical skills
  • Strong knowledge and troubleshooting of Microsoft-based operating systems with an emphasis on Windows 10.
  • Good knowledge of Microsoft Office suite (Outlook, Word, Excel, PowerPoint) and troubleshooting.
  • Good working knowledge of Active Directory.
  • Good experience in ticketing in accordance with ITIL best practices.
  • Good knowledge of common networks and troubleshooting.
  • Experience troubleshooting network printers, multifunction devices and copiers.
  • Experience supporting and configuring mobile devices, specifically supporting the iOS platform.

WANT TO APPLY?
Submit your resume with the responsible recruiter at milan.vloeberghs@hays.com.

Is this not exactly the position that you're looking for but you're still open to work? Give Milan a call on 02 709 84 22.
#1088762
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Résumé

Type d'emploi
CDI
Secteur
Services juridiques
Lieu
Brussels Capital Region
Spécialité
Infrastructure
Salaire
Full package up to €3000/month depending on experience
Réf. :
1088762

Contacter un consultant

Contactez Milan Vloeberghs, le consultant en charge de cette offre d'emploi, situé à Brussel
Hays Brussel, Louizalaan 326

Téléphone: 02 709 84 22

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